Workflow Automation Software
Case Study
Vicert developed software to automate the client's business processes. We digitalized volumes of paper documentation, saving time and 50 million in real estate costs.
Development time: 4 Months
Challenge
Our client's staff received immense paperwork requests for the renewal of employer groups. Due to the high volume of emails, faxes, and paper requests, workflows operated inefficiently.
The organization needed standardized intake procedures and enhanced tracking capabilities for maintenance requests.
Solution
Vicert implemented a comprehensive automation platform using Microsoft .NET and Oracle with role-based authorization. The system consolidated diverse request formats (emails, faxes, paper) into a unified digital repository.
Complex predefined routing rules automated proposal distribution, while automatic tracking simplified work item retrieval and staff assignment identification.
The software included automated outbound email and fax communication plus enhanced reporting analytics.
Benefit
Our workflow automation software delivered significant operational improvements:
- Eliminated paper storage needs, saving 50 million in real estate costs.
- Replaced manual fax/email/paper receipt and batching processes.
- Removed manual paper routing between departments.
We also achieved quality and efficiency gains:
- Eliminated human error in paperwork handling.
- Reduced renewal processing from one month to several days.
- Exceeded competitive performance standards.
- Enhanced overall business workflow quality.