AI-Powered Outbound Voice Agent
Technologies
Challenge
Healthcare organizations had to choose between expensive vendor platforms for AI voice agents and manual processes, with no cost-effective middle ground.
Solution
Custom AI voice agents can now be built using commodity tools and modern LLMs at about 10% of the cost of vendor platforms, with quality and capabilities that match or exceed them. This provides superior economics (90%+ cost savings), strategic control through custom solutions, and quality parity with commercial platforms, removing the need to choose between expensive vendors and manual processes.
Key Features
- Dynamic, context-aware conversations
- Multi-turn dialogue handling
- Implicit reference understanding
- Structured output generation
Chart Review Using Multi-Agent AI
Technologies
Challenge
Healthcare professionals need to interact with patient records and get answers to clinical questions, but traditional EHRs lack an efficient natural language interface.
Solution
A hierarchical multi-agent AI system uses specialized domain agents (Clinical, Diagnostics, Medications, Financial, etc.) orchestrated by a central coordinator. The system plans queries, executes them through FHIR APIs, and validates results through self-correction mechanisms. It creates an intelligent layer between traditional EHR systems and clinicians using LLMs and structured FHIR data access, delivering fast, accurate, and auditable answers to clinical questions.
Key Features
- Natural Language Interface
- Hierarchical Multi-Agent Architecture
- Smart FHIR Tooling with LLM Fallbacks
- Self-Correcting Reflection Loop
Clinical Notes Review
Technologies
Challenge
An experimental exploration of how AI and large language models could evaluate healthcare content quality at scale.
Solution
This case study shares what we learned from building an experimental AI evaluation framework for healthcare content. The project explored whether LLMs could apply sophisticated healthcare standards (like QNOTE and PDQI-9) to evaluate any human-created healthcare content—from clinical notes to discharge summaries to prior authorizations—with the accuracy of human reviewers but at the scale of entire health systems.
Key Features
- Configurable evaluation standards
- Scalable evaluation API
- Quality verification layer
- Contextual understanding
ONC Certification for Behavioral Health EHR
Technologies
Challenge
Leading behavioral health EHR software developer needed swift ONC certification to maintain competitive edge and ensure interoperability.
Solution
Leveraged expertise in FHIR implementation with meticulous approach to ensure compliance and certification requirements.
Key Features
- FHIR standard implementation
- Easy data exchange
- Improved interoperability
Impact
- Swift ONC certification obtained:
- Enhanced Competitive edge
Workflow Automation Software
Technologies
Challenge
Volumes of paper documentation created inefficiency and high real estate costs.
Solution
Digitalized business processes with automated workflow software and single data source.
Key Features
- Process automation
- Digital documentation
- Single data source
- Cost optimization
Impact
- $50M Saved in real estate costs
- Reduced Admin costs
Find a Doctor App
Technologies
Challenge
Poor app design made it difficult to identify doctors and check availability, with long enhancement cycles.
Solution
Built responsive single-page app with Node.js, restructured architecture, and personalized UI for different user types.
Key Features
- Intuitive search
- Multi-channel experience
- Smart recommendations
- Business-controlled admin
Impact
- Optimized Search capabilities
- Reduced Maintenance costs
Medical Imaging Software (Cloud-Based)
Technologies
Challenge
Radiologists needed affordable imaging and sharing solution for faster diagnostics.
Solution
Developed cloud-based software with web component for accessibility and DICOM compatibility.
Key Features
- Cloud-based architecture
- Web accessibility
- DICOM compatibility
- Improved healthcare delivery
Impact
- Faster Diagnostic processes
- Cost-effective Solution
Human API Integration for Wellness Platform
Technologies
Challenge
Client needed to scale and automate data capturing from 30+ fitness devices and applications.
Solution
Integrated Human API for seamless device connection, pairing, and data reading across mobile and web platforms.
Key Features
- Automated data syncing
- Real-time activity tracking
- 30+ application integrations
- Recurring data connections
Impact
- 30+ Apps & devices connected
- Days To add new integrations
Behavioral Health Data Collection App
Technologies
Challenge
Needed to collect participant data for workplace productivity study while ensuring cross-platform consistency.
Solution
Developed dual mobile apps using ResearchKit (iOS) and ResearchStack (Android) for behavioral pattern tracking.
Key Features
- Research framework questionnaires
- Phone sensor data collection
- Wearable device integration
- Cross-platform data consistency
Impact
- Instant Access & notifications
- Enhanced Data quality
API Integration for Legacy System Modernization
Technologies
Challenge
Client's outdated technology needed modernization without complete rebuild.
Solution
Built custom API framework on existing technology, transforming legacy system into core platform.
Key Features
- Custom API framework
- Legacy system integration
- Modern architecture overlay
- Seamless transition
Impact
- Core System transformation
- Modernized Legacy platform
Remote Patient Monitoring with PERS Solution
Technologies
Challenge
Needed accessible remote monitoring solution for elderly patients and people with disabilities.
Solution
Implemented user-friendly interface with Personal Emergency Response System integration for improved accessibility.
Key Features
- User-friendly interface
- PERS integration
- Remote health monitoring
- Accessibility-focused design
Impact
- Easier Adoption for elderly
- Improved Patient safety
FHIR Integration for EHR Interoperability
Technologies
Challenge
Partner networks used incompatible EHR systems, making fast and precise healthcare service delivery difficult.
Solution
Implemented FHIR standard-based connectivity enabling seamless data exchange between disparate EHR systems.
Key Features
- FHIR standard implementation
- Partner network integration
- Real-time data exchange
- Improved interoperability
Impact
- Seamless EHR connectivity
- Fast Data exchange
Fitness Tracking App with 14 Wearable Integrations
Technologies
Challenge
Client needed gamified fitness tracker that would incentivize healthy lifestyle behaviors across multiple device platforms.
Solution
Created multi-user application with comprehensive integration for 14 different health wearables and gamification features.
Key Features
- Multi-user application
- 14 wearable device integrations
- Gamification for engagement
- Healthy lifestyle incentives
Impact
- 14 Wearable integrations
- Gamified User engagement
AWS Migration and Transformation of Diagnostic Product
Technologies
Challenge
FDA-approved diagnostic startup had costly Kubernetes infrastructure with complex maintenance, lacking cloud expertise while needing HIPAA compliance.
Solution
Complete AWS migration using serverless architecture (EKS→ECS→Lambda), automated infrastructure via Terraform, and mono-repo transformation.
Key Features
- Serverless computing optimization
- Infrastructure as code (Terraform)
- Automated CI/CD pipelines
- HIPAA-compliant architecture
Impact
- Drastically Reduced operation costs
- Automated Deployment pipeline
AWS Data Warehouse (HIPAA Compliant)
Technologies
Challenge
Client needed cloud-based healthcare data infrastructure that maintained HIPAA compliance while reducing human error and latency.
Solution
Developed cloud-hosted solution on AWS with HIPAA compliance architecture and comprehensive data/code change tracking.
Key Features
- Cloud-hosted on AWS
- HIPAA compliance
- Data and code change tracking
- Scalable infrastructure
Impact
- Reduced Human error & latency
- Easy Regulatory compliance
Patient Registration App With EHR Integration
Technologies
Challenge
Patient processing for new registrations was time-consuming and inefficient, creating bottlenecks in care delivery.
Solution
Streamlined patient registration process with EHR integration and automated data capture, optimizing workflow.
Key Features
- EHR system integration
- Automated patient data capture
- Workflow optimization
Impact
- 50% Reduction in processing time
Care Monitoring and Communication Solution
Technologies
Challenge
Facility personnel spent excessive time on calls and faxes to communicate patient condition changes. Lack of structured data entry led to inefficiencies.
Solution
Developed mobile app with structured data entry and web portal for reviewing. Integrated with EHR system (eClinicalWorks) for electronic submission.
Key Features
- Step-by-step protocol guidance
- Mobile app (iOS & Android)
- Token-based authentication
- PDF generation and SMS notifications
Impact
- 85% Reduction in calls/faxes time
- Improved Data integrity
Nutrition & Dietary Habits App for Chronic Condition Management
Technologies
Challenge
Client's health monitoring app had poor UX, high abandonment rate, and dependency on 3rd party solutions. Communication between coaches and users was difficult.
Solution
Built cross-platform mobile app with React Native and .NET backend. Redesigned UX with personalized interfaces for admins, coaches, and members.
Key Features
- Real-time chat, voice and audio calls
- User-friendly data logging (Weight, Sleep, Food, Water, Steps)
- Data insights for behavioral patterns
- Integration with Apple Health and Google Fit
Impact
- 85% Reduction in maintenance costs
- Low User abandonment rate